The ARMOR® service helps your admissions, financial aid, and advancement teams reach more prospective students, alumni, and donors. Number status reports show how your numbers appear across carriers, and ARMOR® analytics can provide clear visibility into your answer rates to help you adapt strategy and optimize results.
When numbers are mislabeled as spam, you’re alerted, and the ARMOR® team works directly with carriers to remediate, so you can strengthen number reputation, boost connect rates, and improve the overall success of your outreach.
ARMOR® does both. Number status reports show how your numbers appear across carriers, and ARMOR® analytics can provide in-depth insights across call types, locations, time of day, and carrier networks. And when you need human expertise, our team is available to help.
Carrier algorithms are complex and can often mistake legitimate calls for spam. High-volume calls, short or unanswered calls, or frequently re-dialing contacts can trigger flags, even when your calls are wanted. ARMOR® analytics can help identify potential causes of mislabeling, and our team can work directly with carriers to remediate on your behalf.
No. ARMOR® can protect any outbound line your institution relies on, including enrollment services, student support, billing, and advising. Many schools start with one department and expand after seeing the results our platform helps them achieve.
ARMOR® works alongside your contact center tools or CRM. You can either export daily call records for ARMOR® to analyze or connect directly to supported platforms via API so our probe can gather relevant data automatically. The process is simple and our team can guide you through setup depending on your existing technology.
ARMOR® files remediation requests with the carriers who flag your numbers, then submits the necessary documentation on your behalf to help remediate false flags. The ARMOR® team handles each step and keeps your teams updated along the way so you can stay focused on your operations.
No. Replacing flagged numbers might offer short-term relief, but it creates long-term damage to your number reputation.
Carriers track calling patterns over time, and frequent number replacement is a behavior often associated with spammers. Each time you discard a number, you lose the reputation it was building. New numbers also start from zero, which increases the risk of early flags and adds unnecessary cost.
The ARMOR® service helps you avoid that cycle by identifying and remediating false flags, protecting your existing numbers, and strengthening reputation over time.
