Yes. The ARMOR® service is fully HIPAA compliant and operates under strict privacy and security standards. We work exclusively with phone numbers, carriers, timestamps, and call-level metadata. We never access or collect patient information for any reason.
Yes. ARMOR® does not certify compliance or guarantee regulatory outcomes, but the data we collect about your numbers and calling patterns can be useful for demonstrating your commitment to responsible dialing practices. You may choose to include ARMOR® testing results and analytics in your audit packages.
If one of your appointment lines is labeled as spam, you’ll see it immediately in your ARMOR® test results. Our team proactively notifies you and works directly with the affected carrier(s) to remediate false flags. You’ll receive updates throughout the process, and we’ll keep you updated as we work to restore and clear your number.
The ARMOR® service conducts ongoing daily monitoring across all major carriers to ensure you’re always aware of changes in your number reputation. You can also order real-time tests at any time for instant insight into specific numbers or campaigns.
Yes. We can collect and analyze call data from different platforms, or connect to your existing dialing tools via supported integrations. Your data can also be segmented by department so each team can see relevant information while leadership retains big-picture visibility.
Not exactly. Carrier algorithms are complex ,and carriers don’t disclose their exact reasons for flagging some numbers and not others. However, our analytics can help you reverse-engineer the likely causes of these flags. MarcusTM, our AI agent, can also synthesize your data to suggest what might be contributing to flags or low answer rates and how to adjust strategy to optimize your results.