The ARMOR® service provides proactive Caller ID protection, continuous monitoring, and managed carrier remediation to restore trust and keep calls getting answered. Its cutting-edge analytics and AI uncover issues impacting your answer rates and surface opportunities to fine-tune outreach strategies for dramatically better connection results.
No. ARMOR® can improve call deliverability for any number in your organization. Insurance companies typically use ARMOR® across appointment setting and sales, renewals, underwriting verification, claims, billing, and retention. You get line-level visibility and roll-up reporting across teams.
Integrating ARMOR® with your existing tech stack is easy. There are two pathways:
Either way, the process requires no changes to your existing workflows or platforms.
No provider can clear flags instantly. While some mislabeled numbers may clear on their own, carrier-reviewed remediation requests can take longer as each case is verified. The ARMOR® service manages this process directly with carriers to resolve false flags as quickly as possible, without replacing your numbers or resetting their reputation. Beware of quick-fix solutions that simply swap out numbers; this mimics spammer behavior, erodes long-term trust, and can damage your answer rates over time.
Absolutely not. This practice, referred to as number rotation, is now recognized by carriers as a common indicator of spam activity. Replacing numbers repeatedly can erode trust and lead to additional flags.What’s more, new numbers that abruptly start making high volumes of calls are more likely to get flagged, not less.
Carrier algorithms increasingly reward established numbers. Therefore, the best way to develop positive number reputation is to keep the numbers you have, work with experts to remove any flags attached to them, and enhance your calling practices based on reliable data. That’s what ARMOR® is built to help you achieve.
ARMOR® testing provides on-demand visibility in real time. Monitoring involves regularly scheduled ongoing checks as part of our full service. Together, they provide immediate insight into the health of your numbers and early warnings when threats appear.
Carriers don’t disclose their exact criteria for assigning flags. However, ARMOR® analytics provide powerful insight into the likely triggers such as call patterns, volume changes, or reputation shifts, which can lead to a number being mislabeled. The ARMOR® service also shows you where and when flags occur, provides evidence of the current display status for your numbers, and manages the remediation process so you can correct issues and protect your team’s performance.
Absolutely. While full compliance is the responsibility of your organization, the ARMOR® service supports compliant dialing by helping you maintain ethical, transparent outreach. By avoiding behaviors regulators scrutinize (like frequent number replacement or inconsistent Caller IDs) and providing visibility into your call activity and remediation history, ARMOR® promotes responsible practices that strengthen both performance and compliance. Should questions arise, internally or externally, ARMOR® data helps demonstrate that your outreach is managed with integrity.