We Protect the Future of the Voice Channel

ARMOR gives ethical businesses the protection, intelligence, and tools they need to thrive in the evolving calling landscape.
A New Era of Calling

The game is changing, but the future is bright

The phone may be under pressure from carriers, analytics engines, and changing consumer expectations. But it remains the most direct, human, and effective way to connect.

The rules for success are evolving, and the businesses that adapt will own the future of outbound. ARMOR® was built to light that path. We combine deep telecom expertise, carrier-level and organizational-level data, and responsible innovation to help every good actor thrive in this new era of calling.
Transforming How Businesses Connect

Award-winning team, technology, and insights.

MSP Today Product of the Year
Who we are

The experts behind the shield

From developing dialing technology to helping carriers and analytics engines shape the algorithms that protect it, the team behind ARMOR® has lived every side of the voice channel.

Our experts have worked at carriers and analytics agencies like AT&T, Hiya, and First Orion, giving us rare insight into how and why legitimate calls get flagged. This perspective guides our strategy, and drives our mission to preserve trust in the phone channel for ethical businesses.

We're also the team behind PhoneBurner, the Responsible Communications™ platform that’s powered more than a billion human-initiated calls. We believe in calling done right: where technology empowers the human voice, data brings clarity instead of spam, and good actors have the tools to connect confidently and sustainably. That’s why we’re building ARMOR® for the future of outbound.
What ARMOR delivers

Call protection meets performance intelligence.

Call protection meets performance intelligence.

For the phone channel to succeed, businesses need to stop throwing away numbers, and start building reputable Caller IDs that carriers and consumers trust.

ARMOR® delivers industry-leading insight into how carriers and analytics engines view your calls, access to experts who resolve issues at the source, and AI-powered technology to fuel more connections and better conversations.

Key Capabilities

Number Protection

Keep your Caller IDs healthy, trusted and consistent across every major carrier.

On-Demand Testing

The industry’s most accurate spam flag check with real screenshots from real human subscribers.

Ongoing Monitoring

We monitor for flags and threats, so you can focus on outreach with confidence.

Flag Alerts

Instant notifications when flags are detected, so you can adjust strategy before performance drops.

Proactive Remediation

Over 25,000 spam flags remediated this year alone through deep carrier relationships and a proven, data-backed process.

Performance Analytics

Advanced insights to identify issues, spot opportunities, and optimize your answer rates long-term.

Marcus™ AI Agent

Your 24/7 expert who answers questions and synthesizes your data to make strategic recommendations.

Technology-Agnostic Implementation

Works with your existing infrastructure, no change of dialers, carriers, or tech stack.

AI Dialer

A cutting-edge dialer that helps prioritize your contacts and turn you into a more effective caller.

Meet Our Executive Team

The ARMOR® team has spent decades building, protecting, and improving how businesses connect by phone. We’re committed to helping clients reach more people, strengthen their reputation, and achieve better business outcomes.
Chris Sorensen

Chris Sorensen

CEO / Founder
Chris Sorensen brings a rare depth of experience across telecom, analytics, and outbound communications. As CEO of ARMOR® and PhoneBurner, he pioneered the Responsible Communications™ initiative and remains a leading advocate for ethical, high-performance outreach. His work helps companies build sustainable outbound strategies that balance trust with results. Before PhoneBurner, Chris held senior roles at Hiya and Whitepages, where he helped shape the call analytics and reputation systems that protect legitimate calls and strengthen the voice channel.
Rick Moulton headshot

Rick Moulton

VP of ARMOR®
Rick Moulton leads delivery, implementation, and roadmap planning efforts that help ARMOR® service clients improve call performance and strengthen outbound results. He brings a wealth of experience in telecom, analytics, and service operations, including leadership roles at Hiya and AT&T, where he specialized in call protection, reputation management, and carrier partnerships. Rick’s industry knowledge and operational expertise ensure ARMOR® continues to help ethical businesses connect more effectively and sustainably.
Kevin Reeves

Kevin Reeves

CTO
Kevin brings over 25 years of product vision, software development, telecom, and go-to-market leadership to PhoneBurner, where he influences every aspect of the architecture and user experience. He has a passion for solving real world problems through technology. Kevin is a University of Arizona alumni and Southern California resident, where he lives with his wife and two children.
Nick Andrews

Nick Andrews

VP of Revenue
Nick Andrews brings more than 15 years of leadership in technology, telecom, and revenue operations. At ARMOR®, he drives growth strategies that align customer success with sustainable call performance. Prior to ARMOR®, Nick held key roles at First Orion, focusing on channel partnerships and call reputation analytics to deliver measurable results for clients. He’s known for executing scalable sales strategies and fostering trusted partnerships across both startup and enterprise environments.

Our Impact

500+
active ARMOR® customers
50,000+
spam flags remediated
5.5 million
monthly calls protected

Get Protected. Stay Connected.

Contact us to see how ARMOR® helps you worry less and connect more.
Get Demo

Frequently Asked Questions

What does ARMOR® stand for?
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ARMOR® stands for Answer Rate Monitoring, Optimization, and Remediation; but more importantly, we stand for restoring trust in business phone communications. We give ethical organizations the protection, data, and expertise they need to connect with confidence and drive real results.

When was the ARMOR® service launched?
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The ARMOR® service launched in June 2024, initially as built-in protection for the PhoneBurner dialer. In response to market-wide interest, we expanded in 2025 into a technology-agnostic platform that serves any organization, without requiring changes to carriers, dialers, or existing infrastructure.

What makes ARMOR® service different from other call reputation or number management services?
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ARMOR® delivers next-generation analytics data and expert support unmatched by other call deliverability solutions. Our team's real-world telecom and analytics experience from AT&T, Hiya, and First Orion ensures every recommendation is grounded in data, accuracy, and measurable results.


But the real difference is how far we go. While other services stop at identifying problems, we stay with you to resolve them. Our hands-on remediation process, powered by direct carrier relationships, has eliminated over 25,000 spam flags this year alone.


We also deliver precision other services can't match. Where competitors rely on bots and simulations, we employ a nationwide network of real mobile subscribers to show you exactly how your calls appear across carriers and locations. And our AI tools transform our leading-edge analytics into strategic recommendations that actually move your metrics.
At ARMOR®, precision is more than just the goal. It’s an advantage you can count on.

Who Does ARMOR serve?
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ARMOR® serves businesses, organizations and enterprises that value call deliverability and performance. Because it’s completely technology-agnostic, ARMOR® service works with any tech stack.

  • Sales and service teams use it to protect their numbers, improve answer rates, and maintain healthy caller IDs.
  • Marketing and operations leaders rely on it to gain clarity into performance, reputation, and ROI.
  • And telecom and carrier partners rely on us to ensure more legitimate calls connect, conversations last longer, and customer experiences improve.

Whether you’re running a five-person outbound team or managing a nationwide voice network, the ARMOR® service can help you perform better across every call.

How does ARMOR® service create lasting results?
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ARMOR® was built as the opposite of throwaway-number culture. Churning through numbers damages trust, increases costs, and puts long-term deliverability at risk. Algorithms are also designed to detect and punish tactics like these.
ARMOR® focuses on reputation, not replacement. By protecting and strengthening your existing Caller IDs, we help you build lasting credibility with carriers and consumers, so you can stop chasing short-term fixes. The result is sustainable performance: healthier numbers, higher connection rates, and a stronger outbound channel you can rely on for the long run.