ARMOR® handles the parts of the call labeling problem that live outside your environment — and can help provide guidance on issues that may originate closer to home, like SIP errors that point to blocked or rejected calls upstream. We monitor your outbound numbers across carriers, alert your team when labels change, and manage remediation directly with analytics providers and carriers on your behalf. IT gets structured updates and documented outcomes — without having to own the process.
No changes to your existing infrastructure required. ARMOR® connects to your environment one of two ways: a simple daily CDR file transfer, where your team exports call detail records from your existing platform and sends them to ARMOR® for analysis, or a probe integration, where ARMOR® connects directly to your carrier network to pull data automatically with no ongoing effort from your team. If your organization uses a partnered provider, the probe may already be in place and data can begin flowing as soon as you're onboarded. Either way, there's no disruption to your existing dialer, carrier relationships, or routing setup.
We do. The ARMOR® team opens and manages tickets directly with carriers and analytics providers to help remove false flags on your behalf. You stay informed through tri-weekly updates without having to manage the back-and-forth yourself.
The ARMOR® team performs routine monitoring across all of your numbers and will alert you when flags are detected. Your team will continue to receive updates on the status of your numbers, including active flags, remediation in progress, and resolved issues. You also have direct access to a strategic advisor for context and escalation support when needed.
No. ARMOR® takes a proactive approach from the start — registering your numbers to build carrier trust, continuously monitoring for labeling changes before they generate internal tickets, and providing performance analytics that help your organization optimize calling practices and improve connect rates over time. The goal is to protect number reputation before problems surface, not just respond when they do.
Any outbound line your organization uses — sales, support, billing, customer success, and more. Many IT teams start with the numbers generating the most tickets and expand coverage from there.
No. That can make matters worse. The algorithms have evolved to recognize rotation as a spam tactic, leading carriers to distrust new numbers by default. Because phone numbers share a fingerprint, carriers can connect the dots and flag multiple rotated numbers at once. The safer path is protecting and remediating the numbers you already have, building the kind of long-term reputation that carriers reward.
